Collection of personal information
The information that we collect may include:
dates of birth;
contact information, including email address;
information about your business or personal affairs;
information about your legal needs;
other information relevant to client surveys and/or promotions; and
any other information requested on this Site or otherwise required by us or provided by you.
As with most businesses, we may log information about your access and use of our Site, including through the use of internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.
Use of personal information
We collect and use personal information for the following purposes:
to provide information and services to you;
to respond to your queries for legal documents, advice and services;
to provide information to third parties for the purpose of assisting you and managing your matter;
to better understand your needs, enabling us to improve our services;
for internal record keeping;
to circulate promotional emails about new services or other information which we think you may find interesting
We may contact you by a variety of measures including by telephone, email, sms or mail.
Disclosure of personal information
We may disclose personal information to any other third parties involved in our client's matter, with our client's consent.
By providing us with personal information, you consent to this disclosure. Where we disclose your personal information to third parties, we will request or otherwise seek to get comfortable that the third party follows the Australian Privacy Principles regarding handling your personal information.
We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure that information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
We use traffic log cookies to identify which pages are being used. This helps us analyse information about web page traffic and improve our Site by tailoring it to your needs. We use this information for statistical analysis purposes only, following which the data is removed from the system. Overall, cookies help us provide you with a better Site, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you provide to us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser settings to decline cookies if you prefer. This may, however, prevent you from taking full advantage of the Site.
We may also use web beacons on this Site from time to time. Web beacons or clear .gifs are small pieces of code placed on a web page to monitor the behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
Links to other websites
Controlling and restricting the collection and use of your personal information
You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us, details below.
Correcting your personal information
If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us, details below. We rely in part upon clients advising us when their personal information changes. We will respond to any request within a reasonable time and will endeavour to promptly correct any information found to be incorrect so that the information is accurate, up to date, complete, relevant and not misleading.
To unsubscribe from our e-mail database, or opt out of communications, please contact us at the details below.
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach then please email us setting out details of the breach. We will promptly investigate your complaint and will endeavour to respond to you in writing within 28 days setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.
To contact our Privacy Officer, please contact:
York Immigration Services Australia Pty Ltd
Suite 301, Level 3
507 Kent Street
Sydney NSW 2000